A complete guide to fix formatting issues


Whenever you are using the Smart Email Editor, you can always preview how your final message is going to look by clicking on this icon in the bottom right corner:


Sometimes, unfortunately, the formatting of your message won't be right. This is something that happens to our users more often than you might think. But that's alright, we got your back. In this article, we will help you troubleshoot and create an email that looks exactly how you intended.

What's going on?

Without diving too deep into the technical side of things, what's happening is that the HTML version of your text is pre-formatted, and, therefore, no matter what changes you try to apply using our editor, those won't show in the final message.

The most common reason? If you have copy-pasted the body of your email from another source (like for example another editor or platform), you have copy-pasted as well all the HTML code including all its formatting.

How can I solve it?

You are going to need to clean the format before you can start the Smart Email Editor to format your email. Here's a simple way to do it:

  1. Copy the original text.
  2. Use a simple text editor: Open a simple text editor such as Notepad on Windows or TextEdit on Mac. These editors do not add any additional formatting to the text.
  3. Paste it there (don't use the Paste Special option): this will clean automatically all the formatting
  4. Paste the clean text back into the Smart Email Editor.

And remember to work smart, not hard. Whenever you create an email that you can reuse in the future, make sure to save it as a template.


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