You can easily verify if your lead's Sales Navigator or Linkedin messages are being synchronized with Bloobirds by using our Linkedin Capture plug-in.
To do so, go to the Messaging section and click on the lead's conversation, the Capture plug-in will indicate if the messages with this lead are currently being synchronized on Bloobirds.
If the information does not appear straight away, click on refresh -the two arrows on the top right of the Capture plug-in.
If the lead's messages are not being synchronized, the Capture plug-in will let you know by following the same steps described above: select the conversation with the lead and click on refresh.
Now you just need to follow the steps in order to synchronize them, first of all click on +VIEW SALES NAV PROFILE.
There are two possible reasons why this lead's messages are not being synchronized.
The first one is that this lead does not exist on Bloobirds, in this case, you just need to add the lead on Bloobirds using the Capture plug-in.
The second one happens when the lead already exists on Bloobirds but the URL on the profile is the Linkedin one and you are using Sales Navigator.
This is due to the fact that the Linkedin URL is different from the one on the Sales Navigator.
In this case, you just need to go to the lead's profile open the Capture plug-in and click on refresh. Now the connection between Sales Navigator and Bloobirds will be established.
As a last step, to synchronize the messages, go back to the messaging section and click on the conversation with the lead, then click again on the Capture plug-in refresh button.