Call handling
This table shows how Bloobirds handles incoming calls.
|
From
|
To
|
Case
|
Result
|
|---|---|---|---|
|
Lead
|
Bloobirds user |
The lead is registered and has a QC
|
The incoming call is directed to the SDR who has the QC assigned
|
|
Lead
|
Bloobirds user
|
The lead is registered and does not have a QC
|
The incoming call is directed to any online user
|
|
Lead
|
Bloobirds user
|
The lead is not registered
|
The incoming call is directed to the owner of the number that the lead is calling, if this number is assigned to more than one user, it goes to the first one who is online
|
|
Lead
|
Bloobirds user
|
The Bloobirds user receiving the call is on a call
|
The call is hanged up
|
|
Lead
|
Bloobirds user
|
The Bloobirds user receiving the call is introducing the result of a previous call
|
The call is hanged up
|
Receiving a call
When a lead calls, the dialer will appear on the left part of the page with the incoming call.
You can answer the call by clicking on the green button.
You can answer the call by clicking on the green button.
Registered number
If the number is associated to an existing lead, Bloobirds will automatically present it with the lead's name.
And the call will be registered on the company activity, the cadence and notifications.
Non registered number
The dialer will open up and will show None on the name field. The user will be able to answer the incoming call by clicking on the green phone icon.
However, the call will not be registered on Bloobirds if there is no lead associated with this number.
However, the call will not be registered on Bloobirds if there is no lead associated with this number.
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